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FAQs
Contact us by
e-mail
or call
(626) 258-2928 (626) 258-2955
or send questions and
comments to:
MAINLAND MART CORP.(Mico Inc.)
2535 Durfee Ave.
El Monte, CA 91732
U.S.A.
Holiday shipping schedule:
Our warehouse will close for the holidays from 12/24 to 1/2, orders received during these days will be shipped
in the first week of January.
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Wholesale Order
Sales Condition
Frequently Asked Questions:
Q. Do I have to pay any other service fees?
A. Yes, shipping fee will be added to your wholesale order, or we can use your shipping account to ship your order if you have one with UPS, Fedex or trucking company.
Q. Can I pay my order by check or money order? and how?
A. Yes, just fill out your order form as requested, type in "will pay by check" on
the order form at "Additional Instruction:" section and send your order online, we will contact you with shipping charge and total, then make your check or money order in total
payable to: Mico Inc., and mail it with a copy of your order to the address shown on the left column, we will ship your order after the payment is received.
Q. How long will it take to receive the merchandise from time of an on-line order?
A. Normally, about 2 to 5 working days depending on your zip code.
Q. Is there a minimum dollar amount on an order?
A. No, there is no minimum dollar amount on an order, however there is minimum quantity of one case per item(mixed color is ok for same style item).
Q. Can I return the merchandise if I can't sell it?
A. No, items in wholesale prices can not be returned for refund or to exchange for different items. If it is defective or damaged item, you need to contact us first within seven day after receiving the merchandise.
If it is the reason of quality problem or damaged during shipping, we will send you replacement parts or replace it.
Q. What is a close out item?
A. A close out item means final sale, a will be discontinued item, no replacement part.
Q. What if the merchandise I ordered are out of stock?
A. We only put available items on the web site, but we had situation that many orders came
in for the same item at the same time, this made it out of stock temporarily. We will let you
know by e-mail if so.
Q. How do you deliver the purchased merchandise throughout the country?
A. We use UPS, Fedex or trucking company for shipping address within the mainland United
States. We use U.S. post office service for area off the mainland United States.
Q. What is your Privacy Policy?
A. We do not sell, trade or give any of your infomation to other business or individual.
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