| MAINLANDMART.COM
Frequently Asked Questions:
Q. How do I know that my order was received?
A. We will send you an e-mail with order received confirmation number, so make sure to give us
your correct e-mail address in your order. Send us an e-mail if you don't receive our reply within 3 days.
Q. Do I have to pay any other service charges?
A. No, the price shown is all you pay including delivery, handling, and the flowers.
In certain holidays of a year, flower market price in China flutuate dramatically, price is subject to change in such situation, we will advise you such a change before delivery if so.
Q. Can I pay my order by check or money order? and how?
A. Yes, just fill out your order form as requested, and type in "will pay by check" on
the order form at "Additional comment:" section, then make your check or money order with your order amount
payable to: MAINLAND MART, and mail it with a copy of your order to the address show on the left column.
Q. How long will it take to deliver the flowers from time of an on-line order?
A. We guarantee requested day delivery if your order is placed with us two days ahead in the time zone in which your order is being delivered.
If you pay by check or money order, we can deliver your order the next day after we receive your check or money order.
Q. What if my chosen flowers are out of season?
A.We try to display and offer flowers which are in season and are likely to be carried by the majority of florists across the country. However, there will be instances where a requested flower will not be available. In these situations we substitutes that flower for a flower of equal or higher quality and price.
Q. What if my order can not be delivered on the requested day?
A. We had many situations when recipient was not in on the day we delivered the flowers, therefore, you are highly recommended to give us alternative days for delivery. We guarantee our delivery or you are fully refunded.
Q. How do I use Chinese on the greeting message to the recipient?
A. We will translate your message into Chinese upon your request, simply let us know on the order form at "Additional comment:"
Q. How do you deliver the purchased arrangement throughout the country?
A. We are affiliated with thousands of flower shops all over the country who will ultimately receive your order information from us and they will create and deliver your floral arrangement.
Q. Can I have flowers delivered on a Sunday or a National Holiday?
A. Most flower shops are closed on Sundays and Holidays. As a result, delivery on Sundays and Holidays is limited. We will do our best to find a florist that is open and can deliver your flowers, however, we need to have a Monday or Saturday alternative for the delivery of your flowers.
Q. How will I know if my gift was recieved?
A. We will send you an e-mail to confirm its delivery after it has been delivered.
Q. Do you deliver flowers to any other country or area other than Mainland China?
A. No, we only deliver flowers to area in Mainland China at this time.
Q. What if recipient is not living in the city but suburban area, can my order be delivered?
A. We will try our best to locate a florist close to that area to deliver your order. If, after our effor, we still could not deliver your
flowers, your greeting message will be forwarded to the recipient's address free of charge.
Q. What is your Privacy Policy?
A. We do not sell, trade or give any of your infomation to other business or individual.
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